USPS tracking and confirmation delivered but not received

As a buyer, I completed payment and communicated with seller as to tracking number and expected deliver date. However, the item was recorded as delivered by USPS on a specific date but I did not receive the item nor did I get notification by email as requested. I contacted the seller who confirmed shipping information. I opened a dispute with PayPal and a claim with USPS. Is there a policy or procedure that addresses lost or stolen items in the delivery process? How can I prevent inconsistent delivery using USPS? Is selecting optional insurance going to secure exact delivery?|||Contact your post master and tell him you did not get the package showed as scanned to your address. They can sometimes dig them up. All DC means is it was scanned somewhere - carrier could have left it anyplace.|||Check with your neighbors and the P.O. I recently had a customer who, under the same circumstances, found that the P.O. worker left it at his ex-girlfriend's house instead of his...which was obviously a different address..."4 stars - the new, anonymous way to Neg."|||Is there a policy or procedure that addresses lost or stolen items in the delivery process? lost/stolen/rifled issues are handled through the specific delivery service used. for packages sent per USPS: United States Postal Inspection Service Link How can I prevent inconsistent delivery using USPS? can't...any more than one can personally prevent inconcistent delivery using UPS/FedEx/DHL. we, as a buyer, have had incorrect "Delivery Confirmed" from both UPS and FedEx. thankfully, the packages were eventually found...but they were not correctly delivered to OUR physical address on the first "Delivery Confirmed" even though the packages were scanned "as" delivered to us. Is selecting optional insurance going to secure exact delivery? no. nothing does/can...not with any courier service. with USPS - for items insured for over $50 (have to use the blue/white insurance slip instead of the generic green insurance slip used for packages valued $50 or under), it adds an additional specific insurance ID number that can be helpful for tracking/finding. UPS/FedEx ship with automatic $100 insurance coverage on most widgets and all shipments through them are automactically tracked....but packages might still get "misdelivered". ~2COf course there's no reason for it, it's just our policy.|||I believe if you take the delivery confirmation number to the the post office and ask them to look it up they have access to more info than is available online. Since dc show the package as delivered pp can't help you.You need to file a lost package report with the po.If they can't find it they will change the dc.You or your seller also needs to file an insurance claimwhen people show you who they are, believe them|||All of the above will work. Except that the package is declared 'delivered'. That becomes a problem with the PO. They say it's been delivered. You say it isn't. The only thing I can advise is to ask them which carrier delivered the package and ask them where. Perhaps the package was delivered in an apartment complex? Perhaps the package was delivered to another complex or address? Only the carrier will know. But as far as the PO is considered, it's been delivered?|||If you live in an area where you worry about getting your mail, I would rent a post office box. I've had packages showing delivered and the recipient claiming that it was not received. The USPS refused all of our claims for the packages because it showed it was delivered on their end. And, fellow postal carriers do not like to hear anyone accuse a fellow worker of anything.|||I've had 1 claim where DC show'd delivered but buyer never recieved , it was insured Post office paid the claim after buyer filed the proper forms stating they didn't recieve it , took several months And just because it's signed for also doesn't mean that it was delivered to the proper person , use restricted delivers on items as well eBay can't protect you from yourself Take responsibility for your own actions Know the risks , know what risks you can or can't accept Use common sense & act professionally Research is your friend , use it before buying or selling|||Nearly all of the complaints at least many, indicate viewing tracking information that ends with packages seemingly sitting at the appropriate post office and after days have gone by, no other activity appears forthcoming. I can also guarantee that when you call, visit, e-mail, or write your post office to complain and ask their assistance you will feel as though they think you're lying, or a fool to be dismissed and advised "all mail/packages we have received have been delivered", which is most likely true believe it or not. But you know you haven't received it and feel you've been violated, which by the way, you have. Before you continue on I'd advise that you are more often than not missing a key point: 'all mail/packages we have received have been delivered'; remember this ALSO means, all mail/packages we have NOT received cannot be delivered'. Except that the tracking says your mail has been given to the post office and that's where almost all of us stop considering.... After three packages of my own were lost/stolen (because let's get real, most of these are not simply 'lost') two very expensive ones within the course of three weeks, my husband and I did some very serious cross-referencing after communication with sellers (stores), their post office masters and our own. We started getting conflicting statements that we believe all to be true. Our search began when our post master looked at what appeared to be USPS tracking since it was in fact coming from USPS tracking online (so how could it NOT be from USPS?!). He came back shaking his head in a huff to advise that the information was NOT coming from USPS post officials but rather from private contractors /contracted/hired by USPS (incidentally, this includes most often to be FedEx) to move USPS mail more efficiently. While FedEx is directly involved though, there are others not so clearly identified they are CDS (Contract delivery service) and information about them can be found here: Link. It appears in our searching and digging that many times tracking information that states a package/mail has been delivered to the post office is actually coming from contracted carriers not USPS even when the sender has given the mail/package directly to the original USPS post office. But sometimes the sender has elected to involved a contractor first such as FedEx SmartPost who then is to deliver that mail/package to the local post office at the receiver's end. So, who is responsible for that lost mail/package? Well, if USPS doesn't receive ithe mail/package from the contracted shipper, they can't deliver it to the receiver meaning us so they can easily say without guilt that 'oh well, stuff gets lost', or 'you must have gotten it and don't remember', or 'someone must have stolen it from your mailbox'. I bet you can add to that list. In truth, your mail/package has most likely been stolen alright, but before it ever reached your post office. It's a Federal offense alright too but how do you prove it? Who is liable in the end? Okay, well this is my opinion and some may take issue with it, but I do know that if a company hires subcontractors and a subcontractor does something wrong, the main company is liable. It does seem that USPS has permitted too many hands in the kitchen though and they don't even know who some of those hands are. I do know I don't trust FedEx and now I have to consider USPS at risk............ Perhaps we need to return to the Pony Express? Or, hey, we could just locate that island Tom Hanks was cast onto for several years maybe we'd find all our missing packages there?|||Read this recent post regarding yet another package where the D/C showed delivered to the buyer , but is was in fact Misdelivered by USPS. Follow this buyer's example to get to the bottom of the problem. Take the D/C number to your local Post Master. This often results in the package being found.|||FYI It is way too early to file a INR(item not received) with Paypal. Once the seller provides Paypal with the D/C showing delivered , Paypal will close the claim. If the package is found damaged or the item is SNAD, you will have to try and convince Paypal to re open the dispute. Unless the filing deadline with Paypal is fast approuching the 45 days from payment mark, you should hold off on filing the INR dispute, until all efforts with the USPS have been exhausted.|||my postman usually leaves any package by the door. the same with the ups guy. they can at least ring the door bell to give me a notice and then leave! i mean anyone can just snatch it up without me knowing. arghh!|||well if op is still looking after 2 years , then they might as well give it up ,lol. the post is 2 years old.|||Alright! Way to make a good impression with your very first post hulitoons...! ~James~|||hulitoons in the future you need to start your own thread/post , instead of dredging up an old post. The old thread confuses posters. You ask who is responsible for lost or stolen packages? You are to your buyer as a seller. USPS is, if that is how you shipped. As a seller this is what postal insurance is for, to reimburse you for the loss after you refund your buyer.