Thursday, July 22, 2010
Seller ignoring my emails.help!
Hi I recently won a lot of fishing lures. A total of 45 pkgs of plastic worms used to fish for black bass. When I got my lures, there were only 44 pkgs in the box. I understand it was maybe a mistake or maybe not, who knows? I used email messaging to tell the seller about it and got no answer, that was 1 week ago. So I grabbed his email from my paypal transaction and emailed him, 3 days and no answer. What would you do? It's the point here more than the money, I hate being ignored. Thanks Patrick|||Patrick, Find contact information and give a call, If no answer to the problem within 48 hours, File SNAD Please be aware you will have to return what you did receive on your dime, BUT you will then receive a FULL refund, Item price + the original amount you paid for shipping/hamdlingDelivery Confirmation is confirmation of delivery, not tracking.|||SNAD is a Significantly Not as Described claim. PayPal and eBay each have a Buyer Protection Policy that covers not as described items. If necessary you can file with either eBay or PayPal but not both. Their claims processes are about the same.|||If it's really one small package missing out of 45 if they get in touch with the seller hoefully just sending out an extra will be enough to suffice. ~James~|||Are fishing lures an expensive item? I'm not being facetious, I truly don't know. I get annoyed when people say it's the "principle" of the thing when it's really just pettiness. How much did these 45 lures cost?|||Hi I appreciate all the help. I will probably use paypal. Thanks Patrick|||weatherloach if you file the SNAD with Paypal , you will be required to return ALL the items with delivery confirmation on your dime to get a refund of item price and the original S&H. I would call the seller and request the additional item. If the seller refuses, then leave appropriate feedback and DSR stars. Just don't mention Ebay or Paypal in feedback left or that would qualify for feedback removal by Ebay.|||i highly doubt the seller would refuse to ship out another. If they are selling their item in lots of 45, they probably have well over 1000 of them on hand. an occasional miscount is bound to happen now and then. ...or... maybe the seller is pure evil,, and is out fishing with your missing lure RIGHT NOW so they cannot return your email from the middle of a lake.|||longhairmike You would be very surprised, what a seller will do these days, when it comes to a buyer claiming they did not receive one item out of a lot|||Patrick, a SNAD will be a lot of trouble. In reality can you not make do with 44 packs, especialy if you like them. Communication is indeed your real problem; the seller owes you the courtesy of a reply, IMO. I would try one more e-mail. Maybe the seller has been out of town. If this final e-mail doesn't get you a response I would ding the communication star when leaving the seller fb.||||||If they do not have an extra one, perhaps the seller will be so kind as to partially refund 1/45th the cost? ~James~
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